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last updated on: 11/10/16 08:43AM
   Not Working Refresh Your PC Without Affecting Your Files Solved [04/07/16 11:04AM]   
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Not Working - Refresh Your PC Without Affecting Your Files

System Configuration:
Win 8 Pro with Media Center Installed Upgrade purchase from Windows 7 UltimateClean Win 8 install on separate hard drive (Win 7/8 dual boot) arrangementAll latest Win 8 Microsoft Updates installed as of 11/10/2012Win 8 Pro Install Image DVD (inserted into DVD drive)Hewlett Packard H8-1241 Intel Core i7-2600 CPU @ 3.40GHzInstalled Memory 12GB64 bit OS, x64-based processor
 
Desired Action: 
Testing the "Refresh Your PC Without Affecting Your Files" as I explore how Win 8 works.  This is a test system while I evaluate Windows 8 Pro.
 
Actions Taken: 
Whenever I attempt "Refresh Your PC Without Affecting Your Files", the function fails to workIf the Win 8 Pro Install Image DVD that was downloaded & created on upgrading windows 8  is not inserted into the DVD drive, it prompts for the disc.If I insert the Win 8 Pro Install Image DVD it allows me to move forward with the pc refresh but then gives the error message
"There was a problem refreshing your PC"
"No changes were made"
"Click for solutions to this problem"
 
When you 'click for solutions to this problem' link the "System Reset For Windows Dialog" box runs, reports nothing and disappears completely from the screen leaving you on the desktop with no advice and no refresh of the PC.
 
Master Boot Record:
On setting up the dual boot I used a completely separate hard drive, to avoid any problems with the primary Win 7 production image.  Then used

EasyBCD boot record editor to setup the boot record to chose startup from either hard drive.
 
Would touching the MBR effect the ability of Win 8 to refresh the PC?  I don't know what setup, boot record or registry settings the refresh PC option is looking for to double-check this. 
 
Forum Search:
Searching the forum the Microsoft Support Team offers this link:
http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc
This is just a walk through of how to do the refresh upgrade but offers no trouble-shooting advice.
 
Request for Help:
What can I do to trouble-shoot why this function is not working?
 
Thank you for your help if anyone has ideas.
Aly

Keys to the Problem Not Working - Refresh Your PC Without Affecting Your Files



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